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What was the controversial issue regarding TurboTax Free File and TurboTax Free Edition?

  • Data breaches

  • Deliberate steering to paid service

  • Poor customer service

  • Software bugs

Answer

In 2019, investigations by ProPublica found that Intuit deliberately steered taxpayers from the free TurboTax Free File to the paid TurboTax Free Edition using tactics such as search engine delisting and a deceptive discount targeted to members of the military. This controversy led to TurboTax no longer participating in the Free File Alliance as of the 2021 tax filing season.
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