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How did Lou Gerstner's leadership style differ from his predecessors at IBM?

  • More autocratic

  • More bureaucratic

  • More customer-focused

  • More technology-focused

Answer

Lou Gerstner's leadership style was more customer-focused than his predecessors at IBM. He believed that understanding and meeting customer needs was the key to IBM's success, and this approach played a significant role in the company's turnaround.
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